Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return Conditions:
To be eligible for a return, your item must be in the same condition as you received it, unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at cat@catshopboys.com.
If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If you have any questions about returns, please feel free to contact us at cat@catshopboys.com.
Damaged or Defective Items:
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items:
Certain items cannot be returned, such as:
- Perishable goods (e.g., food, flowers, plants)
- Custom products (e.g., personalized or special-order items)
- Personal care items (e.g., cosmetics)
We also do not accept returns for hazardous materials, flammable liquids, or gases.
If you have questions or concerns about a specific item, please contact us.
Unfortunately, we cannot accept returns for sale items or gift cards.
Exchanges:
The fastest way to ensure you get what you want is to return the item you have and make a separate purchase for the new item once the return is approved.
European Union 14-Day Withdrawal Right:
In addition to the above policies, if the item is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason. Items must be in the same condition as you received them, unworn, unused, with tags, and in their original packaging. You’ll also need the receipt or proof of purchase.
Refunds:
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at cat@catshopboys.com.
